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FIVE SKILLS FOR GETTING A YES
DVD style course with video and completion certificate only
Featuring Dr. Roger Fisher, Director of the Harvard Negotiation Project, and co-author of Getting To Yes and Beyond Machiavelli. In this documentary-based program, Dr. Fisher draws on five real-life examples in organizations as diverse as British Alcan--where a hostile labor-management settlement had contributed to work stoppages, wage disputes and walkouts that "left a bad taste in everyone's mouth
Success at selling part 2: Presentation
DVD style course with video and completion certificate only
T.H.A.N.K.S. ENLIGHTENED CUSTOMER SERVICE
DVD style course with video and completion certificate only
Internationally renowned consultant and speaker, Skip Normand, teaches course participants the process for effectively managing the six phases of the call cycle from welcoming the caller and efficiently handling the caller's request, to upselling, cross-selling and turning "shoppers" into customers. This video combines real-world situations with humor to enhance the learning curve. Key Points
The Unorganized Salesperson part 1 Valuing Your Customers
DVD style course with video and completion certificate only
The Unorganized Salesperson part 2 Valuing Yourself
DVD style course with video and completion certificate only
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ArcLearn specializes in business skills training from leading producers.
All courses are video based which makes them both fun and highly effective.
No long-term contract or committment required.
Administrative functions and record keeping are hosted on our secure server.
Our performance database records student progress & test results.
Your ArcLearn website can be branded with your company's name, logo and corporate colors.
Entirely web based. No need for IT support staff.
